Frequently Asked Questions

What types of products do you offer?

At Air Tindi, we offer a diverse range of aviation-themed merchandise including stylish apparel, unique collectibles, and essential accessories. Our products are carefully curated by like-minded companies to ensure we provide the best product possible.

What should I do if my order arrives damaged or defective?

We strive to ensure your items are delivered on time and in perfect condition. However, if your order arrives damaged or defective, we're here to help. Please contact our customer service team as soon as possible with your order number, a description of the issue, and any relevant photos. We will assist you to the best of our ability.

Do you offer gift wrapping or special packaging options?

Unfortunately, we do not provide any special packaging options.

Can I cancel or modify my order after it has been placed?

Once your order has been placed, we strive to process and ship it as quickly as possible. Therefore, we cannot guarantee the ability to cancel or modify your order after it has been submitted. If you need to make changes or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request if your order has not yet been processed or shipped.

Are there any discounts or promotions available?

Yes, we occasionally offer discount codes and promotions to our valued customers! To stay updated on our latest discounts and special offers, we encourage you to follow us on our social media channels and subscribe to our newsletter. By doing so, you'll be the first to know about any upcoming sales, exclusive deals, and special promotions.

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What are your shipping options and costs?

We use Canada Post and UPS to ensure reliable and timely delivery of your orders.

The exact delivery time frame will vary based on your destination, customs (if applicable) and purchased level of service.

NOTE: For some of our smaller items, economical shipping is provided which may be through Canada Post Regular Letter Mail (Canada Only), which does not have a tracking number. Please expect upwards of 10 business days for it's delivery.

What payment methods do you accept?

We accept Visa, Mastercard, Interac, Apple Pay and Google Pay.

Do you accept returns or exchanges?

Yes, we accept returns or exchanges on all products within 14 days of their arrival (based on tracking numbers) or 28 days after a non-trackable item is sent.

Items must be returned in the same condition they were sent, including applicable tags. Shipping charges are at the cost of the buyer.

To inquire about returns, please contact us here or at info@airtindioutpost.com

How can I contact customer support?

You can contact customer service here or at info@airtindioutpost.com

Do you offer international shipping?

Yes, we provide international shipping to some locations.

How do I track my order?

Not all orders are shipped with a tracking number, but for those that are, please refer to your email as a automated tracking number should have been sent to you.

Where do your items ship from?

To ensure the most economical shipping possible, our online order are shipped via a third party from Whitby, ONT

Shipping Information

Standard Shipping

Our standard shipping option delivers your order within 5-7 business days. This method is cost-effective and reliable, ensuring your items arrive safely. Tracking information will be provided via email once your order has shipped.

Free Shipping

Enjoy free standard shipping on orders over a certain amount. This offer is available for domestic orders only. Your order will arrive within 5-7 business days, and tracking information will be provided.

Returns & Exchanges

Return Policy

If you are not completely satisfied with your purchase, you may initiate a return within 14 days of the delivery date for a full refund or within 28 days for non-trackable items. The items must be in their original condition, unused, and with all tags attached. Please note that the cost of return shipping is the responsibility of the customer.

To initiate a return, please contact our customer service team at info@airtindioutpost.com or here

Exchange Policy

We offer exchanges for the same item in a different size or color, subject to availability. To initiate an exchange, please contact our customer service team at info@airtindioutpost.com or here with your order number and the details of the item you wish to exchange. We will provide instructions on how to proceed.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.